How can we assist you?
Whether you have questions about the floristry history workshops or need guidance on enrolment, our team is available to provide clear answers.
We respond to enquiries within one business day. If your question requires detailed research or consultation with our programme coordinators, we will acknowledge your message immediately and provide a comprehensive response within 48 hours.
For partnership enquiries related to our affiliate programme, please specify your area of interest in your message so we can direct you to the appropriate specialist.
- Email: help@accessgroove.net
- Phone: +61 2 6281 3053
- Address: 9 Club La, Lismore NSW 2480, Australia
Send us a message
Complete the form below and we will get back to you promptly. All fields are required.
| Enquiry Type | Expected Response Time | Contact Method |
|---|---|---|
| General Programme Questions | Within 24 hours | Email or Phone |
| Enrolment Support | Within 12 hours | |
| Technical Issues | Within 6 hours | |
| Partnership Opportunities | Within 48 hours |
Response Expectations
Our support team operates Monday through Friday, 9:00 AM to 5:00 PM AEST. Messages received outside these hours will be processed on the next business day. During peak enrolment periods in February and July, response times may extend slightly.
For urgent technical issues affecting your access to workshop materials, please indicate "URGENT" in your message subject. These enquiries are prioritised and typically resolved within four hours during business hours.